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Guerrillas in the Real World

Wednesday, February 17th, 2010

Marketing is a waste of money and time if you’re not attuned to the real world. Reality is not necessarily what you want it to be or what it used to be. Instead, reality is what really is. To many marketers, that’s a major problem, but to guerrilla, it’s an inviting chance to stand apart from the competition.

Reality to guerrillas is the realization that their prospects are constantly being bombarded with marketing, with enticing offers, with cut-rate and cut-throat pricing, and with innovative products and services. Guerrillas know that they’re not marketing in a vacuum, but in a world where many factors, other than their own hopes and dreams, influence the way their prospects will act.

Guerrillas are aware of the reality of the immense role of technology in attracting and serving customers. They know that if they’re not keeping up, they’re probably falling behind. If they’re not embracing current technology that allows them to render superlative service, their competitors may be using it to woo away their customers.

They’re aware of the precious nature of time in their prospects’ lives so they do all they can not to waste that time. They’re aware, most of all, of their prospects’ priorities. Often, the top priority is the attaining of profits, but that’s not always the case. That’s why they learn all they can about what’s important and not important to their prospects and customers.

The real world to guerrillas takes ten important factors into account:

1. The state of the economy must always be considered, for it dictates which marketing tactics will work best. In a down economy, guerrillas adjust their marketing by speaking more to customers than prospects and by working like demons to gain referral and follow-up business.

2. The competitive scene is part of reality because competitors have more information than ever before, and they use it to fuel to their marketing. You just can’t ignore competitors who are out to win the hearts and minds of your customers.

3. The latest technology is reality because it enables guerrillas to produce more marketing tools, to expose their message to more people, and to reduce their marketing costs as they become increasingly involved with desktop publishing, the Internet, speedy communications and affordable new media.

4. The news of the day has a major impact on reality. Your prospects keep up with the news and they react accordingly. Unless you do the same, expect the worst.

5. Reality also includes your marketing budget because you must live with it and make it stretch to its fullest extent. Now, more than ever, that budget enables guerrillas to market actively but not expensively.

6. Reality is the inevitable clutter of other marketing, the blizzard of direct mail each day, the increasing sophistication of marketing techniques.

7. Reality is knowing that your prospects have things on their mind other than your marketing and why they should buy what you’re selling. Guerrillas adapt their marketing to that reality by facing it squarely.

8. Reality is knowing the difference between a motivating marketing message and a clever marketing message. Many marketers haven’t a clue as to the difference and often mistake the two.

9. Alas, reality is also a ho-hum attitude on the public’s mind when it comes to marketing. They have many things to consider each day and you can be pretty certain that marketing is not one of them.

10. Finally, reality is knowing the value of commitment to a plan, patience with a program and restraint in making changes. Reality is seeing clearly that marketing is not an event, but a process. It’s a process that takes time. If you’re not willing to invest that time, along with your money and your energy, you’re living in an unreal world. Guerrillas strive to live in the same world as their prospects and customers.

Many people entrusted with marketing for their company are still operating in the dark ages. They strive to make a sale with a marketing message rather than aiming to obtain consent to send more marketing materials. They expect marketing to take affect immediately when you and I both know that great things don’t happen overnight, especially profits generated by superb marketing.

One of the keys to marketing success in this new century is not to learn everything about anything, but to learn one thing after another. The best place to start is in the real world, here and now.

Reprinted with permission from:

Jay Conrad Levinson
The Father of Guerrilla Marketing
Author: “Guerrilla Marketing” series of books
Over 14 million sold; now in 42 languages
www.gmarketing.com
www.guerrillamarketingassociation.com

9 Tips For Generating More Sales

Thursday, October 29th, 2009

by Terri Gray

Relationship marketing is essential to your business success. Did you know . . .

  • Repeat customers spend 33% more than new customers.

  • Referrals among repeat customers are 107% greater than non-customers.

  • It costs six times more to sell something to a prospect than to sell that same thing to a customer.*

With that in mind, here are 9 ways to increase sales & encourage repeat business:

KEEP IN TOUCH

“You Can Only Get What You Want, If You Help Enough Other People Get What They Want.” ~ Zig Ziglar

1. Make a list of all your satisfied customers and call 5 of them each day asking them about other ways you might be of assistance to them. Talk to them about other products and services you offer and how they might be able to use them.

2. Send hand-written thank you notes immediately after the sale

3. Create a “Welcome Kit” with a special offer for a second purchase that you can send to each new customer

4. Start an email newsletter. If you don’t have your customer’s email addresses, start collecting them now. And make sure that you get email contact info from your future customers. Bookstores and other offline retailers are great at asking if they have your email address so they can send you discount offers. If you have an offline location, be sure to ask your cusomters if they want to receive special offers from you via email and then get their email address. If your business is totally online, have a sign-up form where site visitors can get additional info or have special offers sent to them via email.

We can install mailing list management software on your server, or you can use a 3rd party solution like ConstantContact.com. >> Contact US for more information.

CREATE MORE VALUE

“We get paid for bringing value to the market place.”
~ Jim Rohn

5. Actively look for leads, resources, articles and information of interest, that you can share with your clients and call or email them with the information.

6. Search for your clients on Networking sites like Twitter & LinkedIN and “join them” on that network (You’ll be able to discover what your clients are interested in and can uncover ways that you can better meet their needs.)

7. Start a blog. By adding new content to your site on a regular basis, you can keep your customers coming back to your site for more information and to see what special offers you may have. Blogs also help with your search engine rankings.

You can get a free blog at: Blogger.com or WordPress.com (Be sure to read the terms of service on the free blogs, IE: they can delete or discontinue service at anytime and you could lose your content and you may be authorizing them royalty free rights to use your images, content etc.)

If you would like to have a blog installed on your existing website, let us know. We can install the software, customize it to blend with the look of your website, and provide training in using it. >> Contact Us

ASK FOR REFERRALS & TESTIMONIALS

8. Remember to get testimonials from your satisfied customers. You don’t need anything lengthy for use on your website or in print materials. So sometimes, it is better to ask for a “quote” about their experience working with you or about your product/service.

9. Ask for help. Your satisified customers trust and like you and would love to help you out. Why not ask them if they know anyone that could benefit from your products or services? You could call or email them to touch base and at the end of the conversation say … “By the way, I was wondering if you could help me out?” I’m looking to expand my client base and wondered if you know anyone who . . .

  • Is looking for a new home?
  • Just purchased a new home?
  • Is starting a new business?
  • Just had a baby?
  • Is thinking about remodeling their home?

Referrals are always a great lead source. Many times we just forget to ask. Remember to ask your friends, family and associates as well. Yes, even the people we are closest to forget what we do and that we are always looking for new business!

* Source: “Customer Relationships Are Key to Your Marketing Strategy” By Laura Lake, About.com

Thriving in a Recession

Friday, October 2nd, 2009

Did you know that 16 of the 30 Dow companies started in recession or depression? According to Success Magazine’s August 2009 issue, here are a few of these companies: Procter & Gamble, Disney, Alcoa, McDonald’s, General Electric, Johnson & Johnson, Fortune Magazine (1930), Xerox (1938), Revlon (1932), and Hewlett-Packard (launched from a garage in 1939).

Here are some other “Success Magazine” articles you may find interesting:

Wake-up Call
The World Has Changed and So Have We

Don’t Believe Everything You Hear

Why there is more opportunity today, not less
  
Striking Out on Your Own
Tips for Starting Your Own Business Despite the Economy

 Entrepreneur’s Start Your Engines
The greatest economic expansion in the history of the world is about to begin!

“When written in Chinese, the word crisis is composed of two characters –one represents danger and the other represents opportunity.”

- John F. Kennedy